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Select the exhibition open to on-line sale for which you wish to use this guide :

FAQ's ?

What are our commitments ?

Commitment n° 1 : rigour of selection To know more

The Palais des Festivals of Cannes commits to present strictly selected articles coming from brands known for quality in their sector.

Commitment n°2 : assistance and advice To know more

The Palais des Festivals of Cannes commits to answer all information requests and to treat the disputes as soon as possible. For that purpose, a contact form is at disposal on the web-site of

Commitment n°3 : transaction safety To know more

The Palais des Festivals of Cannes commits to use coded transmission and secured payment methods based on SSL (Secure Socket Layer) on its on-line payment platform SOGENACTIF.

Commitment n°4 : confidentiality To know more

The information communicated during your registration is confidential and will stay as such. Nothing will be revealed outside the company. The only objective of course is to know you better, but moreover to serve you better. You must also know that, according to the law, the site was the object of a statement with the CNIL (National IT and Liberty Committee). Besides, no information relative to the payment is kept, the financial transactions taking place on the banking interface of our partner: SOGENACTIF (a company of the Société Générale Bank).

Commitment n°5 : sustainable development at the Palais, a commitment for the future. To know more

Considered as the economic engine of the City of Cannes, the Palais des Festivals receives every year on an exhibition space of 35 000m ², about 290 000 congress participants during 56 professional events and this during around 300 days a year. Considering the volume of the welcomed persons and the environmental impact engendered by these events, the Palais des Festivals et des Congrès plays a major role in the implemented process of continuous improvement in environmental performance. It grants an important place for the stakes in sustainable development in the sectors of tourism, events and culture.
This environmental policy, in agreement with the current laws and regulations and in accordance with its financial budget, aims at supervising the interventions of the SEMEC in the following activity categories :

  • management of residual materials ;
  • management of water and energy ;
  • purchases ;
  • air quality;
  • outside environment …

This orientation applies to the entire staff of the company of the Palais des Festivals, to its providers as well as to every person circulating inside the congress center notably the customers and suppliers.

How to order on-line products ?

To order on-line products, you must be accredited as exhibitor with the organizer and hold a stand number (compulsory number to place an order).

How may I get back my personal codes ?

Access the My Customer Account , page, in the insert « I already have a customer account  », seize your e-mail, click the link « I forgot my password  ». An e-mail is sent to you with your personal codes.

How to deposit a complaint on my ordered products ?

In case of complaint, please contact the Exhibition managers being at the technical bank situated at the level 01 of the main building « Palais des Festivals »

How are the ordered products delivered to me ?

The ordered products are directly delivered on the stand during the period of assembly of the exhibition.

How to pay ?

All the orders are to be paid by payment cards: American Express, Visa, Eurocard / Mastercard and Carte Bancaire. Once your shopping bag established, you can pay on-line or pass on your order form to a third person: the payer. For every payment, an invoice is available in your on-line customer account in the column My Orders.

Is the on-line payment secured ?

The on-line payment is completely secured.
Sogenactif is a secured on-line payment system for credit cards proposed by the Société Générale Bank.This site is coded through the SSL technology which allows to guarantee the safety of the information supplied by the customer during the banking transaction. All the information remains confidential. The payment by bank card on Internet, using SSL technology does not contain any hacking risk. The information concerning the transaction is sealed and protected against interception attempts. The storage of the harvested data is secured.

Is there a loyalty program ?

To every validated on-line order, you accumulate loyalty points to be used on your next orders in the form of reductions.
To know more about it, consult l’the online help : Loyalty Points.

Does the Palais des Festivals offer other services ?

The exhibition control room of the Palais des Festivals answers all your expectations. Professionals are at your disposal for any specific demands unavailable on
Contact us by telephone at +33 (0) 492 99 31 44 or by the on-line contact form.

In case of a problem at the reception of my order, whom do I have to address ?

Any problem with your order must be indicated to the staff of the Exhibitor control room available on the technical banks:

  • Palais des Festivals building - level 01
  • Riviera building - level 0

The staff of the Palais commits to answer your expectations.